Proland Ltd – Cancellation & Rental Policy

This policy outlines the terms and conditions for use of our apartments, reservations, cancellations, refunds and security deposits when booking with Proland Ltd.

1. Use of Property

The Tenant agrees to abide by and adhere to the Terms and Conditions named in this Apartment Rental Agreement.

  1. The number of occupants on the property shall not exceed the number stated in the rental application form that was submitted and accepted at the time of booking. Property insurance limits occupancy for several reasons; therefore, it is strictly prohibited to exceed the maximum number of guests allowed at the property.
  2. The rental property, and all furniture, appliances, equipment, fixtures and effects in or about the premises, must be maintained in the same state and condition as found at the beginning of the rental.
  3. Any part or portion of the property, or any part or portion of furniture, appliances, equipment, fixtures or effects in or about the premises that is damaged or destroyed will be deducted from the Security Deposit and/or charged to the Tenant.
  4. The rental property must be promptly vacated at the end of the rental period, as per the designated check-out time (10:00 a.m.), unless otherwise arranged and approved by Proland Ltd prior to arrival. Late departure may result in a deduction from the Security Deposit.
  5. Any damage(s) or concern(s) discovered upon arrival to the rental property shall be documented and reported immediately to Proland Ltd. Tenants are strongly encouraged to conduct their own inspection of the rental upon arrival.
  6. Any problems, deficiencies or complaints with the rental property shall be communicated immediately, with photos provided where possible. Proland Ltd cannot carry out a proper inquiry without reasonable grounds or reasonable time to investigate before the end of the rental.
  7. All apartment rental rules must be followed. If the Tenant or a member of the Tenant’s group violates these rules:
    • Proland Ltd may withhold a portion or all of the Security Deposit if a violation results in a complaint from a neighbour, illegal activity requiring police involvement, or if the rental property is left in an unacceptable state (including but not limited to garbage not disposed of properly, alcohol containers/cigarette butts uncollected, burns and stains).
    • Guests may be asked to vacate the premises if behaviour is problematic, including but not limited to: environmental or wildlife endangerment; threatening or abusive behaviour resulting in bodily harm; excessive noise; property damage; or exceeding the maximum number of guests.
  8. Proland Ltd staff, approved service providers and/or the Owner(s) shall be allowed reasonable access to the rental in the event of a problem or major disruption where repair or attention is required.
  9. All applicable laws and bylaws must be followed at all times. It is the Tenant’s responsibility to be informed, especially with respect to noise, fire regulations, licensing and operation.

Tenants are not to leave garbage outside as this can attract wildlife and compromise safety. Tenants must properly dispose of all garbage and recycling either:

Tenants are prohibited from smoking inside the rental property (tobacco or otherwise) and must ensure all cigarette butts are properly extinguished and disposed of in the garbage safely. Failure to comply may result in a deduction or loss of the Security Deposit and/or additional charges.

The use of tents, travel trailers and mobile homes is prohibited on the rental property. Tenants must park only in the designated spaces provided. Parking on lawns, neighbouring driveways or septic beds is strictly prohibited.

2. Reservations

  1. Proland Ltd will process and handle each application as quickly as possible; however, acceptance of any particular application cannot be guaranteed.
  2. Proland Ltd requires a non-refundable booking fee (paid by debit or credit card) at the time of reservation to secure the rental. Once confirmed, the Tenant becomes liable for the remaining balance for the full period of the rental.
  3. The Tenant shall pay the remaining balance for the rental booking as outlined:
    • 50% of the rental rate (before taxes and fees) is due immediately.
    • The remainder of the balance is due no later than the agreed-upon date in the Rental Agreement.
    • If the beginning of the rental is less than one month from the booking date, all payments are due in full immediately.
  4. Proland Ltd will hold all bookings as reserved until the final payment due date. If, 48 hours after this date, payment has not been received, the booking may be cancelled by Proland Ltd.

Payments can be made using one of the following methods:

A refundable Security Deposit is required. The Security Deposit is held in trust until an inspection of the rental property can be completed after check-out to confirm that there is no loss or damage. Proland Ltd will release the Security Deposit via online transfer, unless otherwise arranged and approved.

3. Cancellation & Refund Policy

  1. Proland Ltd reserves the right to consider the rental cancelled in the following circumstances:
    • If the Tenant provides written notification of cancellation; or
    • If the Tenant fails to pay the balance of the rental by the specified due date.

In the event that a booking is cancelled, Proland Ltd may, without being obliged to do so, attempt to rebook the property for the same period.

  1. If the rental property has been damaged by unforeseen circumstances (such as fire, flood or other acts of nature) and is deemed “not rentable”, Proland Ltd will make every effort to find another suitable alternative rental for the same period. If no alternative can be found, the agreement becomes null and void and all payments will be refunded to the Tenant.
  2. If the property has been subject to a power-of-sale action or similar situation, Proland Ltd will again attempt to find a suitable alternative rental. If no alternative can be found, the agreement becomes null and void and all payments will be refunded to the Tenant.
  3. Inconveniences during the rental (for example, appliance failure, technical difficulties, or electricity/hydro disruptions or outages) do not entitle the Tenant to a refund or discount. Proland Ltd will make reasonable efforts to assist and resolve such problems.
  4. If there is a violation of the Terms and Conditions by any or all Tenants, Proland Ltd reserves the right to refuse entry to the rental premises or to require early departure. Proland Ltd has a zero-tolerance policy for infringement of the Apartment Rental Agreement, including but not limited to aggressive, unruly or unsafe behaviour, and no refund will be provided in such cases.

4. Security Deposit

  1. Proland Ltd is entitled to collect from the Tenant a returnable Security Deposit as security for performance of the Tenant’s obligations under the rental. The Security Deposit may be fully forfeited if the Tenant violates the terms and conditions of the Apartment Rental Agreement.
  2. Accidental damage insurance (where applicable) covers small unintentional damages that occur during the rental period. The Tenant may be asked about the circumstances of any damage.
  3. Proland Ltd reserves the right to be the final arbiter in any malicious damage claims made by the Owner(s), and to determine the amount of any full or partial payment to the Owner(s) from the Security Deposit.
  4. The Tenant is solely responsible for any and all malicious damage caused during the rental period.
  5. The Tenant shall advise Proland Ltd immediately of any problems, deficiencies or concerns with the rental property, and is encouraged to document such issues to avoid penalty. Tenants must also disclose any new damage or concerns that arise during the rental period.
  6. The Tenant shall not exceed the maximum occupancy of the rental property, nor exceed the number stated in the approved rental application form. Failure to comply will result in forfeiture of the Security Deposit.

5. Proland Ltd Responsibilities

  1. Proland Ltd acts as the Owner of the apartments and assumes responsibility for the state of the property. Information provided by Proland Ltd online or in print is true and accurate at the time of publication; however, changes may occur and Proland Ltd will not be liable for such changes or any resulting inconvenience.
  2. Proland Ltd accepts no liability for any loss, damage, expense, accident, injury or inconvenience, whether to persons or property, arising out of or in connection with the rental.
  3. Proland Ltd shall not be responsible for death, personal injury or loss of any kind, whatever the cause, incurred by any or all of the Tenants (or their pets) while on the rental property during the rental period.
  4. Proland Ltd shall not be responsible for interruptions that may impact the Tenant’s rental experience, including but not limited to: construction noise, inclement weather, electricity/hydro outages, theft, allergies, noise violations or traffic during the rental period.

6. Tenant Responsibilities

  1. The Tenant agrees to read, understand and adhere to the Terms and Conditions outlined in this Apartment Rental Agreement provided by Proland Ltd.
  2. The Tenant accepts all potential risks associated with the apartment rental, including but not limited to: slips, trips and falls; indoor and outdoor activities; native insects and wildlife; recreational equipment operation; or any other risks not specifically stated.
  3. The Tenant agrees to take reasonable precautionary measures to reduce risks and prevent accident, injury or property damage.
  4. The Tenant agrees to abide by any reasonable household rules posted at the apartment.
  5. The Tenant agrees to inform all members of their party about these Terms and Conditions and to ensure they also comply with them.

7. Privacy

Protecting personal information is a priority for Proland Ltd. Personal information is collected and used in accordance with our Privacy Policy and is kept confidential, not made available to anyone outside of the company except as required for the purposes for which it was collected or as permitted by law.

For full details, please review our Privacy Policy.

Thank you for choosing Proland Homes.